HKPR District Health Unit Introduces the Pledge and the Programs and Services Experience Survey to Enhance Service Quality
Help us Improve Your Experience – Take our Survey Today!
PORT HOPE, ON (July 8, 2024) – The Haliburton, Kawartha, Pine Ridge District Health Unit (HKPR District Health Unit) is proud to announce the launch of its Pledge and the Programs and Services Experience Survey (Survey), a pivotal step in its ongoing commitment to providing critical health support to the public in the HKPR District area.
The Pledge is a promise to clients, community partners, and the public, serving as the cornerstone for how staff at the HKPR District Health Unit strive to respect and engage with clients. The Pledge encompasses seven fundamental commitments:
- Treat you with courtesy and respect.
- Listen and work with you to best meet your needs.
- Respond in a timely manner.
- Make health information easy to understand.
- Make our programs and services as inclusive and accessible as possible.
- Keep your personal information safe.
- Make improvements based on the feedback you provide.
At the heart of this initiative lies the Survey, designed to gather feedback aligned with the seven core promises outlined in the Pledge. The Survey provides invaluable insights into the experiences of individuals who have utilized the HKPR District Health Unit’s programs and services.
We Want to Hear From You!
Your Feedback is Important to Us.
We value your experiences with our services and invite you to share your feedback. Your insights help us improve and better serve our community.
Please take a moment to fill out our feedback survey.
While the Survey primarily focuses on improving experience, it's important to note that it is anonymous, so the HKPR District Health Unit will not follow-up with you regarding your responses and feedback. Feedback gathered will be used to improve program and service quality.
"We are dedicated to ensuring that every interaction with the HKPR District Health Unit is positive and impactful," said Fiona Kelly, Director, and Chief Nursing Officer, with the HKPR District Health Unit. "The Programs and Services Experience Survey is instrumental in helping us understand our strengths and pinpoint areas for improvement, ultimately allowing us to better serve our diverse community.”
The HKPR District Health Unit remains steadfast in its pursuit of excellence, striving to continually enhance the quality-of-service delivery through the principles of community health and well-being and continuous improvement.
For more information about the Pledge and the Programs and Services Experience Survey, please visit www.hkpr.on.ca/TakeOurSurvey.
Our Pledge to You!
Learn More About our Commitment to You!
We promise to treat you with respect and provide excellent service every time you reach out to us. Whether you call, message, email, or visit our Health Unit offices, you can expect a positive and professional experience.
-30-
Media Contacts: Ashley Beaulac, Communications Manager, HKPR District Health Unit, abeaulac@hkpr.on.ca, 1-866-888-4577 x 1212.
About the Haliburton, Kawartha Pine Ridge District Health Unit
The Haliburton, Kawartha, Pine Ridge District Health Unit provides important public health programs and services to residents in Northumberland County, Haliburton County, and the City of Kawartha Lakes. Our dedicated team of public health professionals, led by our Medical Officer of Health, promote healthy living, protect against disease, and prevent illness and injury. We work with health care providers and community partners to address emerging health issues, service gaps and social inequities to support residents in being well and reaching their full potential. Our values of trust, engagement, accountability, and leadership guide what we do every day. Learn more at www.hkpr.on.ca.